Frequently Asked Questions

How much does delivery cost?

Delivery costs will vary dependent on your location and how much you purchase. Mainland UK destinations are £6.90 (inc VAT)  per 'box' & several pouch products can fit in one box.  Some remote & island locations incur a higher delivery charge and this will be notified at checkout

Can I collect my order?

Yes.  We offer a free collection service from our offices in Sherburn in Elmet, Leeds, UK.  Select this option at checkout & our customer services team will contact you to arrange a convenient time/date.

How long will my online order take?

We aim to despatch all orders within 2-5 working days.  Once despatched your order will arrive with you between 24 to 48 hours.

Can I track my order?

Yes.  You will receive text & email alerts from the courier once they have your order.  Please use this information to track your delivery & make any changes if necessary.  This is particularly important for frozen products to avoid any product deterioration.

How do you send frozen items?

We pack our frozen products in insulated packaging with cooling packs & deliver them via regular courier van services.  Frozen items should be placed in a freezer immediately on arrival.  Please track your order delivery status as per above to ensure successful delivery at first attempt.