Frequently Asked Questions

Delivery costs will vary dependent on your location and how much you purchase. Mainland UK destinations are £6.90 (inc VAT)  per 'box' & several pouch products can fit in one box.  Some remote & island locations incur a higher delivery charge and this will be notified at checkout

Yes.  We offer a free collection service from our offices in Sherburn in Elmet, Leeds, UK.  Select this option at checkout & our customer services team will contact you to arrange a convenient time/date.

We aim to despatch all orders within 2-5 working days.  Once despatched your order will arrive with you between 24 to 48 hours.

Yes.  You will receive text & email alerts from the courier once they have your order.  Please use this information to track your delivery & make any changes if necessary.  This is particularly important for frozen products to avoid any product deterioration.

We pack our frozen products in insulated packaging with cooling packs & deliver them via regular courier van services.  Frozen items should be placed in a freezer immediately on arrival.  Please track your order delivery status as per above to ensure successful delivery at first attempt.

Our cookie dough is a ready-to-eat product that is fully frozen to keep it in the best shape and quality. So long as the product has not exceeded 8°C at the point of receipt it can be safely put into frozen storage and used as normal. There might be some clumping of the pieces but this can be resolved with a simple knock.
Alternatively, the product can be put into the chiller and can be safely used for up to one week