STANDARD DELIVERY INFORMATION
We aim to despatch all orders within 3-5 days (please note we only despatch Monday - Friday). We will despatch earlier if possible.
We will endeavour to get your order out in time, however this is not always possible. Please let us know if your order is urgent and we will do our very best to get it dispatched earlier. We will let you know of any delays.
Orders despatched by royal mail will not have tracking details available. Orders dispatched by couriers will have tracking details available and will be sent to the email address provided by yourself at the point of ordering.
Many of our frozen product orders are sent via an ambient courier service in insulated packaging (using kerbside recyclable materials where possible). It is important that you transfer these products into a freezer immediately on receipt.
We are still operating and delivering orders Monday – Friday. Due to more people than normal worldwide buying online, our courier partners are trying their best to get your orders to you while safe-guarding their staff. Therefore, there may be delays and your orders may arrive one or two days later than expected, but we will do our best to inform you if this should happen.
Please call 01977 686958 or email email@example.com for further information
We are happy for you to collect your order from our offices in Sherburn-in Elmet, near Leeds This must be arranged in advance and a collection time can be arranged. Please telephone 01977 686958 to arrange this.
It is important to note that if you are collecting frozen stock that you have the appropriate transportation and storage for your order. We cannot accept responsibility for issues arising from incorrect storage of our products.
If, for any reason any of our products do not reach you in good conditions, we will happily replace or refund the items concerned. Unfortunately we do not accept returns to our site due to our strict allergen controls. This does not affect your statutory rights as a consumer.
Please inform us of any problems within 24 hours of receipt of an order – this period commences the day after the date the products are received. Please e-mail us for a resolution to your problem on firstname.lastname@example.org. We may ask you for further details of the issue such as photos of the defective or damaged products. We will endeavour to reply to your issue within 48 hours.
We can accept cancellations provided the order has not been dispatched. If the order is cancelled we will issue a refund within 30 days. Cancellations must be in writing to email@example.com
All cancellations will be confirmed by Bling for your peace of mind.
We will dispatch all orders to the delivery address provided by the purchaser. We will not be held responsible in any way if an incorrect postcode or delivery address is given by the purchaser. We will not refund postage or pay compensation for any goods as a result of an incorrect address.