Delivery & Returns
STANDARD DELIVERY INFORMATION
We aim to despatch all orders within 3-5 days using a 24H courier delivery service (48H for remote locations). Please note we only despatch Monday - Thursday to ensure frozen products maintain quality. We will despatch earlier if possible.
Our offices close over the Christmas period & other public holidays, & deliveries are restricted at these times. We will advise relevant despatch dates on site as necessary.
We will endeavour to get your order out in time, however this is not always possible. Please let us know if your order is urgent and we will do our very best to get it despatched earlier. We will let you know of any delays.
Orders dispatched by courier will have tracking details available which will be sent to the email address & phone number provided by yourself at the point of ordering. Please leave us a note at checkout if you wish your order to be delivered on a specific day & we will do our best to achieve this.
Our frozen product orders are packaged in insulated packaging (using kerbside recyclable materials where possible) and it is important that you transfer these products into a freezer immediately on receipt. Please track & co-ordinate your delivery with the courier to ensure someone is available to receive your order when delivery is attempted to avoid any delay and possible deterioration of your products.
If no one is available to receive a delivery of frozen product it will be retained by the driver, but due to the perishable nature they cannot be resold & we will be entitled to retain the full price of the item paid by you.
We are happy for you to collect your order from our offices in Sherburn-in Elmet, near Leeds This must be arranged in advance and a collection time can be arranged. Please telephone 01977 686958 to arrange this.
It is important to note that if you are collecting frozen stock that you have the appropriate transportation and storage for your order. We cannot accept responsibility for issues arising from incorrect storage of our products.
If, for any reason any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not apply to frozen items where delivery has been delayed or missed due to no one available at the delivery address when delivery is attempted. Unfortunately we do not accept returns to our site due to our strict allergen controls. This does not affect your statutory rights as a consumer.
Please inform us of any problems within 24 hours of receipt of an order – this period commences the day after the date the products are received. Please e-mail us for a resolution to your problem on firstname.lastname@example.org. We may ask you for further details of the issue such as photos of the defective or damaged products. We will endeavour to reply to your issue within 48 hours.
We can accept cancellations provided the order has not been dispatched. If the order is cancelled we will issue a refund within 30 days. Cancellations must be in writing to email@example.com
We will dispatch all orders to the delivery address provided by the purchaser. We will not be held responsible in any way if an incorrect postcode or delivery address is given by the purchaser. We will not refund postage or pay compensation for any goods as a result of an incorrect address.
All cancellations will be confirmed by Bling for your peace of mind.