Delivery & Returns
⚠️ Warm Weather Shipping Notice ⚠️
All frozen product orders are carefully packed in insulated in kerbside-recyclable packaging wherever possible.
However, during hot weather this packaging may not be sufficient to maintain product quality. For this reason, we do not dispatch frozen orders when temperatures are forecast to exceed 25°C.
As soon as conditions are suitable, your order will be dispatched.
This policy ensures your products arrive in the best possible condition.
Need your order urgently?
You are welcome to collect your frozen order from us in Sherburn-in-Elmet, near Leeds.
Please select Collection at checkout and call 01977 686958 to arrange a suitable time.
Standard Delivery Information
We aim to dispatch all orders the same day when ordered before 2pm Monday - Friday using Royal Mail. Orders should arrive within 3 days of dispatch.
Frozen orders are dispatched Monday to Thursday only using a 24-hour tracked courier service within mainland UK.
Remote areas may take 48 hours or longer.
Our offices close during Christmas and other public holidays, and deliveries may be restricted during these times. Relevant dispatch dates will be displayed on our website.
If your order is urgent, please let us know and we will do our very best to dispatch it sooner. We will always inform you of any delays.
Tracking details will be sent to the email address and mobile number provided at checkout.
If you require delivery on a specific day, please leave a note at checkout and we will do our best to accommodate your request. Unfortunately, we cannot offer timed delivery slots.
Important Information for Frozen Deliveries
Frozen products must be transferred to a freezer immediately upon arrival.
Please track your parcel and ensure someone is available to receive the delivery to avoid delays or product deterioration.
If no one is available at the time of delivery:
-The driver will retain the frozen goods.
- Due to their perishable nature, these items cannot be resold.
- In such cases, we reserve the right to retain the full purchase price.
Collections
You may collect your order from our offices in Sherburn-in-Elmet, near Leeds.
- Collection must be arranged in advance.
- Please call 01977 686958 to book a time.
If collecting frozen items, please ensure you have suitable transportation and storage. We cannot accept responsibility for issues arising from improper storage after collection.
Refund & Returns Policy
If any product arrives in unsatisfactory condition, we will gladly offer a replacement or refund.
Exceptions:
- Frozen items where delivery was delayed or missed because no one was available to accept the delivery.
- We do not accept returns due to strict allergen controls.
This does not affect your statutory consumer rights.
Please report any issues within 24 hours of receipt (starting the day after delivery) by emailing:
We may request additional details, such as photographs of damaged items. We aim to respond within 48 hours.
Cancellations
Orders may be cancelled provided they have not yet been dispatched.
- Cancellation requests must be made in writing to sales@blingingredients.com
- Refunds will be issued within 30 days
- All cancellations will be confirmed by Bling for your peace of mind
Delivery Address Responsibility
Orders will be dispatched to the delivery address provided at checkout.
We cannot accept responsibility for:
- Incorrect addresses or postcodes supplied by the customer
- Failed deliveries due to incorrect information
- Postage costs or compensation relating to incorrect address details
If you need any further assistance, please don’t hesitate to contact us.