Refund Policy

If, for any reason any of our products do not reach you in good condition, we will happily replace or refund the items concerned.  This does not apply to frozen items where delivery has been delayed or missed due to no one available at the delivery address when delivery is attempted. Unfortunately we do not accept returns to our site due to our strict allergen controls. This does not affect your statutory rights as a consumer.

Please inform us of any problems within 24 hours of receipt of an order – this period commences the day after the date the products are received. Please e-mail us for a resolution to your problem on  We may ask you for further details of the issue such as photos of the defective or damaged products.  We will endeavour to reply  to your issue within 48 hours.

We can accept cancellations provided the order has not been dispatched. If the order is cancelled we will issue a refund within 30 days. Cancellations must be in writing to

We will dispatch all orders to the delivery address provided by the purchaser. We will not be held responsible in any way if an incorrect postcode or delivery address is given by the purchaser. We will not refund postage or pay compensation for any goods as a result of an incorrect address.

All cancellations will be confirmed by Bling for your peace of mind.